FAQ — Frequently Asked Questions

RYVNZY is a premium streetwear brand born from a simple idea: every city has a story, and that story can be worn. Each collection — called a "chapter" — pays homage to a city through oversized pieces and embroidered or engraved details in the fabric.

It's the brand's signature: the idea that every city has its own identity, its monuments, its coordinates, its character — and that RYVNZY seeks to translate this identity into clothing rather than just a simple logo.

It's the name of RYVNZY's global collection: a series of "chapters," each dedicated to a different city. Each chapter is numbered (001, 002, etc.).

Paris is RYVNZY's launch city — the natural starting point for the brand's story, hence the name "Cities Collection — 001 Paris."

The brand is designed to evolve chapter by chapter, city by city. Follow our social media and newsletter to be informed of upcoming chapters as soon as they are announced.

RYVNZY is the brand's registered name — a deliberately clean identity, designed to be easily incorporated as an embroidered logo on each piece.

The compass is the brand's visual signature: it symbolizes movement, destination, and exploration that accompany the idea of a collection built city by city. It is intended to appear on future chapters, not just the Paris one.

Yes, RYVNZY is based in France.

Our pieces are made to order by our partner workshops to limit overproduction. Details of the material and construction are specified on each product page.

The easiest way is to subscribe to the newsletter at the bottom of the site, or follow us on Instagram and Pinterest.

The Paris Oversize Hoodie, its All-Black version, and the RYVNZY 001 Paris Cap — all pieces from the first chapter, Cities Collection 001 Paris.

Same cut and same print on the back, but a different fabric: 500g/m² for the original edition (Grey/Black), 320g/m² for the lighter All-Black version — hence a price difference.

A premium heavy fabric, 500g/m² for the original Paris Oversize Hoodie or 320g/m² for the All-Black version, with high-density screen printing.

A cartographic map of Paris engraved in the fabric, featuring six monuments: Eiffel Tower, Louvre, Notre-Dame, Sacré-Cœur, Arc de Triomphe, and Panthéon.

Yes, in a more minimalist spirit: the RYVNZY 001 — Paris logo embroidered on the front, and the signature compass discreetly embroidered on the back, above the clasp.

Each chapter of the Cities Collection is produced in a deliberately limited series.

It's possible over the course of future chapters. Subscribe to the newsletter to be informed first.

Yes, the oversized cut of our pieces is designed to be worn by everyone.

It depends on the piece: the back of the hoodie features high-density screen printing, while the cap's logo and compass are embroidered.

The weight mainly influences the drape and thickness of the fabric, not the cut itself: the Paris Oversize Hoodie (500g/m²) has a more structured feel, while the All-Black version (320g/m²) is lighter and more flexible.

We do our best to ensure the visuals are accurate, but a slight difference in rendering may exist depending on the screen used.

If this option is available, you will find it directly in our catalog.

ryvnzy.com is our main sales channel.

Yes, each new piece goes through a sample phase before final validation of design and production.

Each chapter highlights the most emblematic monuments and GPS coordinates of the city in question — for Paris: Eiffel Tower, Louvre, Notre-Dame, Sacré-Cœur, Arc de Triomphe, Panthéon, at coordinates 48°51'N — 2°21'E.

A size guide is available directly on the hoodie's product page to help you choose between S, M, L, and XL.

The cut is deliberately oversized — if you are between two sizes and prefer a more fitted look, choose the smaller size.

The cap is one-size-fits-all and adjustable, up to a 58 cm head circumference — so it fits the vast majority of body types.

Yes, with a metal buckle at the back.

We recommend a delicate wash in cold or low temperature, inside out, to preserve the print on the back.

It is not recommended — air drying better preserves the fabric and print over time.

Avoid machine washing: local hand cleaning with a damp cloth is preferable to preserve the embroidery and the cap's structure.

Cold washing greatly limits this risk — avoid hot water and the dryer.

No, iron inside out and avoid any direct contact of the iron with the print or embroidery.

Our series are limited, so an out-of-stock size may not be restocked before a future chapter — feel free to contact us to be informed if it returns.

Yes, it is accessible directly next to the size selector.

Yes, subject to availability and in accordance with our return policy — see the "Returns & Exchanges" section below.

Choose your item, select size and/or color, add to cart, then follow the payment steps — credit card, PayPal, Klarna, or Shop Pay.

No, you can order as a guest. Creating an account simply makes it easier to find your order history.

Yes, add each desired variant separately to your cart before confirming.

Contact us as soon as possible via the Contact page — once preparation has started, modification is not always possible.

Contact us quickly after purchase: cancellation is possible as long as manufacturing or preparation has not begun.

We will contact you immediately to offer a refund or an alternative.

Yes, a confirmation email with a summary of your order is automatically sent after payment.

Yes, we ship to several countries — see the "Shipping & Delivery" section for details of the serviced areas.

No, no minimum amount is required.

The cart icon at the top of the site displays the number of items added, and a summary is visible at any time before payment.

Our orders are placed exclusively via the website to ensure payment security.

Check your spam folder, then contact us via the Contact page if needed.

Credit card (Visa, Mastercard, Amex), PayPal, Klarna, and Shop Pay.

Yes, via Klarna at checkout, according to the conditions offered by Klarna in your country.

Yes, all payments are encrypted and processed securely — RYVNZY never has access to your full banking details.

In euros (EUR).

Yes, taxes are included in the price displayed on the website.

Depending on your delivery country, customs fees or local taxes may apply upon receipt — these are the responsibility of the customer and are not dependent on RYVNZY.

This could be due to a data entry error, a spending limit reached, or a block from your bank — contact your bank or try again with another payment method.

Yes, the "Buy with Shop" button is available on each product page and in the cart.

If this feature is enabled on the store, the option appears directly at the payment step.

Yes, an order summary serving as proof of purchase is sent by email.

We currently deliver to France, Belgium, Germany, and the United Kingdom. If your country does not appear at checkout, contact us to check feasibility.

Allow generally between 10 and 14 business days for transport after your order is prepared, with the precise date indicated at checkout.

Each RYVNZY piece is made to order, rather than stored in large quantities in advance. This approach limits overproduction and textile waste, but adds a manufacturing time before shipping, in addition to standard transport time. It is this manufacturing delay specific to each order that explains a longer total time than a store selling items already in stock.

Yes, shipping is free to France, Belgium, and most serviced areas, unless otherwise indicated at checkout.

Shipping fees may apply for the United Kingdom — the exact amount is indicated before you confirm your order.

Yes, a tracking link is sent to you by email as soon as your package is shipped.

A few days' delay in updating is normal after shipping — if tracking remains stuck longer, contact us.

Depending on the carrier used for your area, this option may be offered directly at checkout.

Contact us as soon as possible: a change is still possible as long as the package has not yet been handed over to the carrier.

Check with your household, and your concierge or relay point, then contact us if the package remains untraceable.

The announced deadlines are expressed in business days, excluding weekends and public holidays.

Yes, RYVNZY is based in and ships from France.

Depending on your area, an accelerated option may be offered at checkout.

The carrier follows its standard procedure: delivery notice, deposit at a relay point, or a new attempt depending on the chosen service.

Yes, on-demand manufacturing may result in slightly longer delays during peak order times.

Yes, as long as the delivery country is one of our serviced areas.

They add up the on-demand manufacturing time of your item and the transport time specific to your delivery area.

This is usually the case; if a separate shipment is necessary, you would be informed by email.

Contact us immediately — a correction is still possible before the package is shipped.

No, the shipping fees displayed at checkout are final — only any local customs fees, beyond our control, may be added depending on your country.

You have 14 days to return an item to us. Full details are available in our Refund Policy.

Contact us via the Contact page with your order number, and we will guide you through the process.

The precise terms are detailed in our Refund Policy.

The refund is initiated upon receipt and verification of the returned item, according to the timelines indicated in our Refund Policy.

Yes, subject to availability of the desired size or color.

Specific conditions for promotional items are specified, if applicable, directly on the relevant product page.

Unworn, unwashed, with original tags.

No, the item must be returned in its original condition to be accepted.

Contact us with a photo of the defect and your order number — a replacement or refund will be offered.

Contact us quickly via the Contact page, and we will correct the error as soon as possible.

Yes, always to the payment method used during the purchase.

Contact us directly; we examine these situations on a case-by-case basis.

Refer to our Refund Policy for exact details.

As soon as possible after receipt, ideally within 14 days of delivery.

Return conditions, including any free returns, are specified in our Refund Policy.

In the confirmation email, or directly in your customer account if you have created one.

"In preparation" means your item is being manufactured; "Shipped" means the package has left and a tracking number has been provided to you.

Yes, the tracking link sent by email is sufficient.

It may not be active immediately after shipment — wait 24 to 48 hours then contact us if it remains inactive.

Yes, via notifications offered by the carrier (SMS, email) depending on the service chosen.

As long as manufacturing has not begun — contact us as soon as possible after purchase.

The status displayed in your confirmation or customer account clearly indicates this.

Contact us with your order number, we will immediately check its status.

Click on the account icon at the top of the site and follow the registration steps.

No, ordering as a guest does not automatically create an account, unless you choose to create one at checkout.

Directly from your account area, profile section.

Contact us via the Contact page, and we will process your deletion request.

Use the "Forgot password" link on the login page to set a new one.

Yes, directly from your account area.

An unsubscribe link is present at the bottom of each email.

Consult our Privacy Policy for full details on the use of your data.

Only to process your orders and, if you consent, to inform you of our news — details are available in our Privacy Policy.

Yes, all payments are encrypted and processed by secure payment providers (credit card, PayPal, Klarna, Shop Pay).

Yes, for the proper functioning of the site and, with your consent, for audience measurement purposes — details in our Privacy Policy.

Yes, contact us via the Contact page to exercise this right.

No, your data is not sold to third parties.

Directly here: Privacy Policy.

Enter it in the designated field on the cart page or during checkout.

Generally, only one code can be used per order, unless otherwise stated.

Check its validity date and associated conditions (minimum amount, products concerned); contact us if the problem persists.

Subscribe to the newsletter to be informed of current offers, including any welcome offer.

It depends on the code: some apply only to the price of items, others may include delivery — conditions are specified when the code is issued.

Via the RYVNZY newsletter or our social networks.

Via our Contact page.

We do our best to respond quickly to every message, generally within a few business days.

Yes, you can write to us directly via private message on our social networks.

Write to us via the Contact page — we will complete this FAQ if the question comes up often.